Deleting an AliExpress account might seem like a daunting task, but it can be done with ease if you follow our comprehensive, step-by-step guide.
Whether you’re concerned about privacy, no longer use the platform, or just want to start fresh, this guide will help you navigate the account closure process.
What Is AliExpress?
AliExpress is a popular online marketplace owned by the Alibaba Group, a Chinese multinational conglomerate.
It connects buyers from around the world with sellers, mainly from China, offering a wide variety of products at competitive prices.
AliExpress has become a go-to platform for consumers seeking affordable goods, from electronics and clothing to home goods and accessories.
Why Someone Might Want to Delete Their AliExpress Account?
There could be several reasons why someone might want to delete their AliExpress account, such as:
- Privacy concerns
- No longer using the platform
- Negative experiences with the platform or sellers
- Switching to a different online marketplace
What Things to Consider Before Deleting Your AliExpress Account?
Before you decide to delete your AliExpress account, consider the following:
- Any pending orders or disputes: Ensure that you have received all your orders and resolved any disputes before closing your account.
- Order history: Your order history will be permanently deleted, so make sure to save any important information.
- AliExpress Wallet: If you have funds in your AliExpress Wallet, withdraw them before closing your account.
- Reopening your account: If you change your mind, reopening a closed AliExpress account is not guaranteed.
How to Delete Your AliExpress Account?
Step 1: Log in to Your AliExpress Account
First, visit the AliExpress website and log in using your email address/username and password.
If you forgot your login credentials, click “Forgot Password?” This will send an automatic email to your email inbox. Open the email and follow the instructions provided in it.
Step 2: Navigate to Your Account Settings
Next, you need to access the My AliExpress page. Navigate to your name in the right corner of the AliExpress home page. This will redirect you to the AliExpress user account dashboard.
From the options on the left side of your browser, find the setting options and click to move on to the option of editing your profile.
Step 3: Select “Deactivate Account”
After clicking on the option to edit your profile, the platform will navigate you to a page.
On the Edit Member Profile page, find and click the Deactivate Account button.
Once you hit the deactivate button, AliExpress will navigate you away from that page to another one that reminds you of the results of this action.
Two boxes will appear and the following information will need to be filled in:
- Confirm your account: You need to enter either your Member ID (username) or your email
- Type in the following words: You need to write the exact words “Deactivate my account”.
Step 4: Choose a Reason
As a formality, AliExpress gives you the option of including a reason for deleting or deactivating your AliExpress account.
You can randomly click on an answer, but setting aside 15 seconds to read them all and answer exactly why you’re deleting your account will show AliExpress what the problems are.
Step 5: Submit “Deactivate my account”
After selecting the reason, click the red “Deactivate my account” button. That’s it, you’ve successfully deleted your AliExpress account!
We hope this guide has provided clear and concise instructions for deleting your AliExpress account.
Remember to consider any pending orders, disputes, and funds in your AliExpress Wallet before closing your account.
If you have any questions or concerns, consult the FAQs below or reach out to AliExpress customer support.
We are Yansourcing, a leading sourcing company in China, dedicated to helping our clients source products from China at the most competitive prices. If you are interested in importing from China, please feel free to contact us.
1. How long does it take to delete an AliExpress account?
It usually takes 24 hours for AliExpress to process your account closure request.
Once you receive the confirmation email and confirm the account closure, your account will be deleted immediately.
2. What happens to my order history when I close my account?
When you close your AliExpress account, your order history will be permanently deleted.
If you need to keep any records of your past orders, make sure to save the necessary information before deleting your account.
3. Can I reopen a closed AliExpress account?
Reopening a closed AliExpress account is not guaranteed.
If you wish to use AliExpress again after closing your account, you may need to create a new account with a different email address.
4. Will I receive a refund if I close my account?
If you have pending orders or disputes when you close your account, you may lose the ability to receive refunds or resolve disputes.
It is recommended to resolve any pending issues before closing your account.
5. What happens to my AliExpress Wallet when I close my account?
When you close your AliExpress account, any remaining funds in your AliExpress Wallet will be lost.
Make sure to withdraw your funds before deleting your account.