What is DHgate.com? Is DHgate Legit?

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DHgate.com is an online marketplace in China. It has existed for more than 12 years and it sells products to people all over the world. The company has at least 5 million customers who buy from its website.

DHgate is one of the 2100 most popular websites in the world. Many people ask is DHgate a legit site? Let us examine this question step-by-step.

What is DHgate.com?

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DHgate.com is an online marketplace where you can find lots of products to buy from China, including clothes, musical instruments, and electronics. It supports English or Chinese so people can use it no matter where they live in the world.

DHgate offers different pricing options depending on how many items you buy, and also different shipping options, so everyone can find what they want and don’t have to wait too long for their products.

What makes DHgate.com different from others? 

In the case of DHgate.com, the company was set up to allow businesses to sell wholesale to each other. That means that there is a B2B setup with merchandise that can be of interest to other retailers in the world.

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This is a big difference compared to most online retailers who are geared toward individuals.

When browsing the DHgate website, you may notice that it offers each item separately. However, it also offers bulk pricing for multiple items at a lower price.

If you are a business or retailer, this is an attractive concept to purchase many items at once. But this is also an appealing idea for someone who is looking for a bargain.

Is DHgate.com safe?

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Yes, DHgate.com is safe for you because they give you a lot of information about the sellers on their site, so you know what to look for when buying from them.

When you’re not sure if someone is legit, DHgate has an “ask seller” button on every product page and the seller will respond to your questions in real-time, which is very helpful!

I like DHgate.com because it has reviews about the items and the sellers seem to be more reliable in terms of legitimacy. These reviews are really helpful in determining if a seller is reliable or not.

It means you can be 100% confident that they’re legit – and trust me, all reviews are checked by DHgate before the site goes live to make sure they’re accurate!

However, it is better to manage your expectations. DHgate only hosts a variety of sellers on its website, so it is not actually responsible for any items you purchase.

Therefore, it is understandable that there are some unreliable sellers on the platform who will send you items that are completely different from the ones you ordered.

Is DHgate.com legit?

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Yes, DHgate.com is a legit e-commerce website in China that offers overseas buyers the opportunity to purchase Chinese products without having to leave their countries, and with goods shipped directly from China to the buyer’s location.

DHgate is based in Beijing, China, and was founded by Diane Wang in 2014.

When the company was founded, it acted as a bridge between Chinese manufacturers and foreign small and medium-sized enterprises.

Now, DHgate has improved considerably – the company works with many manufacturers in different countries.

In fact, DHgate has created physical stores, also known as Digital Trade Centers (DTCs), that allow retailers to check out products before making an official purchase.

DHgate allows each seller to handle all shipping arrangements for products sold through the platform.

DHgate supports various secure payment options such as credit cards, Skrill, bank transfers, Western Union, etc. to ensure that credit card or account details are not stolen.

With this in mind, we think it’s safe to say that DHgate is a real company.

How to create a buyer account on DHgate.com?

Creating a DHgate buyer account is easy, and these steps will help you do it:

1. In the top right corner of the page, you will find a “Join” icon, click on it to go to the next page.

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2. The next step is to provide the relevant details. These include your preferred login email address and password. 

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3. These are the two necessary details needed to access your account, so please try to write them down so you don’t forget them.

4. After entering your email and password, click the “Join for free” button to create your DHgate account.

Note: You can also decide to sign up through your Facebook or Google account. Registration is free.

Tips for buying products from DHgate.com

Always remember that DHgate is only a marketplace, so it is not actually the person who sells you the products.

If you do not keep this fact in mind, it may lead to frustration and some misunderstanding of DHgate’s customer service if you experience any problems with your order.

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1) Pay attention to the seller’s ratings and reviews  

In order to weed out malicious sellers, DHgate provides buyers with provisions for rating and evaluating sellers.

Sellers with higher ratings are more trustworthy than sellers with lower ratings or poorer feedback. You cannot place 5-star and 3-star sellers in the same category.

In addition to ratings, looking at feedback from other buyers is another easy way to research sellers. Select the “with pictures” option and see if people have purchased the product.

You should also find out what other buyers say about the seller or the quality of the particular product.

2) Estimated delivery date

For example, products from China to countries such as the United States can take several weeks. Sea freight can take 30 to 40 days.

Therefore, if you are in a hurry, please use the online chat tool to contact the seller and communicate your concerns. You can even request expedited shipping.

3) Know the shipping cost 

When buying from a distant country like China, it is important to know the total shipping cost. You will be better able to decide if the deal is worth it.

Sometimes you may learn that it is better to buy from a local store around you than from DHgate or other related platforms.

4) Contact the seller before placing an order 

Find out anything you need to know about the seller before you buy. If you wish, you can contact the seller and ask questions directly.

Find out about the quality of products, the seller’s return policy, warranty, and other details related to the product before making any financial commitment.

If the seller is willing to communicate with you and provide all the details you request, it may indicate that you are dealing with a reputable seller. If the opposite is true, look for another buyer.

5) What is the seller’s return policy?

If you do not receive the exact product you paid for, you should know your potential seller’s return policy.

6) How responsive is the seller to problems?

This is as important as any other point, pay attention to how responsive your seller is. So, you can confirm that he is available to contact you when you have a challenge with your product.

Payment Methods for Buying from DHgate.com

One of the things I like about DHgate is that it offers a variety of payment options. For example, if your credit card is not supported, you can use several other options.

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Some of these payment options include:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • UnionPay

How to avoid bad suppliers on DHgate.com?

DHgate.com is a marketplace for thousands of suppliers, similar to eBay. There are many reliable suppliers, but there are also scammers.

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These tips will help you avoid bad suppliers:

1. Use secure payment methods, such as escrow, and avoid other methods.

2. Avoid suppliers who don’t have any buyer feedback.

3. Avoid suppliers who have only a few products in their DHgate store.

4. Avoid suppliers with incredibly low prices – expect to get what you pay for.


Having read this far, you are now comfortable buying from DHgate.com. If you found this article really helpful, please share it with your friends. Also, don’t forget to subscribe to our site for more blog posts!

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